Terms of Use

1. Agreement to Terms

These Terms of Use ("Terms") govern your use of the qilarex website and ChondroLife joint health consultation services ("Services") operated by qilarex ("we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms.

These Terms apply to all users of the Services, including visitors, consultation clients, and any other users of the website or services. If you do not agree with any part of these Terms, you may not access or use our Services.

2. Description of Services

2.1 Consultation Services

ChondroLife provides educational consultation services focused on joint health, cartilage support, and natural wellness approaches. Our services include:

• Personalized joint health assessments and goal setting
• Educational information about cartilage function and joint anatomy
• Natural wellness strategy recommendations
• Lifestyle modification guidance for joint health
• Nutritional consultation for joint support
• Follow-up support and educational materials

2.2 Service Limitations

3. Medical Disclaimer and Health Information

3.1 No Guarantee of Results

We make no guarantees, warranties, or promises regarding the effectiveness of our consultation services or any information provided. Results may vary significantly between individuals, and we do not promise specific outcomes.

3.2 Emergency Situations

Our consultation services are not intended for emergency situations. If you have a medical emergency, call emergency services immediately or go to your nearest emergency room.

4. User Responsibilities and Conduct

4.1 Accurate Information

You agree to provide accurate, current, and complete information when using our Services and to update such information as necessary to maintain its accuracy.

4.2 Prohibited Uses

You agree not to use the Services:

• For any unlawful purpose or in violation of applicable laws
• To seek medical diagnosis, treatment, or emergency care
• To harass, abuse, or harm other users or our staff
• To transmit viruses, malware, or harmful code
• To impersonate others or provide false identity information
• To interfere with the proper functioning of the Services

4.3 Health and Safety Responsibility

You acknowledge that you are solely responsible for your health and safety decisions. Our consultation services provide educational information only, and you must use your own judgment and consult healthcare professionals as appropriate.

5. Fees, Payment, and Refunds

5.1 Consultation Fees

Fees for consultation services are clearly displayed on our website and must be paid prior to or at the time of service delivery. All prices are in Romanian Lei (RON) and include applicable taxes.

5.2 Payment Methods

We accept payments through secure payment processors. Your payment information is processed by third-party payment providers in compliance with applicable security standards.

5.3 Refund Policy

Due to the personalized nature of our consultation services, refunds are generally not available once services have been provided. However, we may consider refunds on a case-by-case basis for:

• Technical issues preventing service delivery
• Cancellations made at least 48 hours before scheduled consultations
• Service failures on our part

5.4 Cancellation Policy

You may cancel scheduled consultations up to 48 hours before the appointment time for a full refund. Cancellations made less than 48 hours before the appointment may be subject to cancellation fees.

6. Intellectual Property Rights

6.1 Our Content

All content, materials, and information provided through our Services, including text, graphics, logos, images, and software, are owned by us or our licensors and are protected by copyright and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.3 User Content

By submitting content to us (such as consultation forms or feedback), you grant us a non-exclusive right to use, reproduce, and process such content for the purpose of providing our Services.

7. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your personal information. Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We maintain appropriate safeguards to protect the confidentiality of information shared during consultations, subject to applicable laws and professional standards.

8. Disclaimers and Limitation of Liability

8.1 Service Disclaimers

8.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our Services.

8.3 Maximum Liability

Our total liability to you for all damages arising from your use of our Services shall not exceed the amount you paid for the specific service that gave rise to the claim.

9. Governing Law and Dispute Resolution

9.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

9.2 Jurisdiction

Any disputes arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Romania.

9.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under Romanian and European Union consumer protection laws.

10. Termination

We may terminate or suspend your access to our Services immediately, without prior notice, if you breach these Terms or engage in conduct that we determine is harmful to other users or our business.

You may discontinue use of our Services at any time. Upon termination, your right to use the Services will cease immediately, but provisions of these Terms that by their nature should survive termination shall remain in effect.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting an updated version on our website or by sending you an email notification.

Your continued use of our Services after such modifications constitute your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our Services.

12. Contact Information

If you have questions about these Terms or our Services, please contact us: